How To Install A Custom Conversation Provider
Navigate to User Account > App Marketplace | |
Under App Marketplace > Categories scroll until you find Email and click it to filter | |
Or scroll until you find SMS and click to filter | |
Click on your preferred custom conversation provider and click Install | |
Select one or more accounts you want to install the app into and click Continue | |
Review the app details and click Allow & Install | |
As required, follow specific instructions from the custom conversation provider to integrate (ex: get your API key for their service). |
Where To Find Custom Conversations
In the mobile app's Conversations tab, you'll find custom conversation providers. You can initiate a new conversation on any channel, including custom providers, or manually switch channels within an ongoing conversation.
Review your installed custom conversation providers by navigating to Account > Settings > Conversation Providers | |
In your mobile app navigate to Conversations > New to see your options. Custom conversation providers will appear here. Select one to start a new conversation. | |
In the mobile app you can also find all your conversation options, including custom conversation providers, inside of a conversation. Just select a new conversation mode to switch. |